VAL Health
VHBanner-6.jpg

Health Systems Copy 12.7

Nudge decisions that drive quality

 

Explore how we change behavior across the care continuum using patient engagement strategies and staff and provider incentives

Improve Quality

CHALLENGES

  • Reduce readmissions
  • Increase use of remote patient monitoring programs
  • Direct members to appropriate care settings
  • Improve MIPS scores and support APM models

SPOTLIGHT EXAMPLE

Generated patient feedback strategy and messages to increase statin adherence among a high-risk population

Drive Patient Engagement

CHALLENGES

  • Increase care plan adherence
  • Drive telehealth adoption
  • Increase patient portal use
  • Improve population health management

SPOTLIGHT EXAMPLE

Developed call center scripts and staff sound bites to increase telehealth adoption by 3x

Change Provider And Staff Behavior

CHALLENGES

  • Increase appropriate use of high value services
  • Reduce unnecessary care
  • Increase in-network referrals
  • Increase impact of staff and provider incentives

SPOTLIGHT EXAMPLE

Redesigned EHR choice architecture yielding a 25% increase in physicians’ colonoscopy order rates