VAL Health
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Patient Engagement & Provider Incentives

Nudge decisions that drive quality

 

Explore how we change behavior across the care continuum using patient engagement strategies and staff and provider incentives

Improve Quality

CHALLENGES

  • Reduce readmissions
  • Increase patient engagement with remote patient monitoring programs
  • Direct members to appropriate care settings
  • Improve MIPS scores and support APM models

SPOTLIGHT EXAMPLE

Generated patient feedback strategy and messages to increase statin adherence among a high-risk population

Drive Patient Engagement

CHALLENGES

  • Increase care plan adherence
  • Drive telehealth adoption
  • Increase patient engagement with portals
  • Improve population health management

SPOTLIGHT EXAMPLE

Developed call center scripts and staff sound bites to increase telehealth adoption by 3x

Change Provider And Staff Behavior

CHALLENGES

  • Increase appropriate use of high value services
  • Reduce unnecessary care
  • Increase in-network referrals
  • Increase impact of staff and provider incentives

SPOTLIGHT EXAMPLE

Redesigned EHR choice architecture yielding a 25% increase in physicians’ colonoscopy order rates